Jitaa's Privacy Policy — Your data, our responsibility

Jitaa is a trusted, internationally licensed online gaming platform in Bangladesh. When you register and use our services, you share certain personal information with us. Jitaa firmly believes that protecting your privacy is one of our most important responsibilities.

This Privacy Policy explains what information Jitaa collects, why it is collected, how it is stored, and who it is shared with. This policy applies to all Jitaa services, websites, and applications.

We always handle your data with the utmost care. Every Jitaa employee follows strict data privacy guidelines. We take both technical and administrative measures to ensure your information remains secure.

Jitaa collects various types of information to help us deliver the best possible experience. This data falls into two main categories: information you provide directly, and information collected automatically.

Jitaa collects only the information that is strictly necessary. We always refrain from gathering unnecessary or excessive data. You are free to choose what information you share; however, withholding certain details may limit access to specific services.

Jitaa uses your data solely for defined purposes. We never use your information without your consent, nor for any purpose beyond what it was originally collected for.

• Account management: To create, manage, and verify your Jitaa account.
• Payment Processing: To securely process deposits and withdrawals.
• Customer Support: To address your complaints and queries.
• Security: To prevent fraud, money laundering, and unauthorised access.
• Service Improvement: To improve Jitaa's platform and enhance the user experience.
• Legal obligations: To comply with applicable laws and regulatory requirements.
• Promotional Communications: To send you offers and bonus information, subject to your consent.

Jitaa's website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help enhance your browsing experience.

Jitaa uses three types of cookies:

• Essential cookies: These are essential for the website to function properly. Without them, the site will not work as intended. Examples include maintaining login sessions and ensuring security.
• Functional Cookies: Helps remember your preferences, such as language selection and game settings.
• Analytics Cookies: Jitaa analyzes user behavior to improve its services. This data is fully anonymized.

You can disable cookies through your browser settings. However, doing so may affect your ability to use certain features on Jitaa.

Jitaa may share data with third parties only in limited circumstances and under strict controls. We never sell your information.

• Payment Provider: Only the necessary information is shared with payment processors such as bKash, Nagad, and Rocket.
• Identity Verification Service: Information may be shared with licensed verification agencies to complete the KYC process.
• Legal authorities: Information may be disclosed to the relevant authorities when required by a court order or legal obligation.
• Game Provider: Only the information necessary to operate games is shared with game providers on Jitaa's platform.

Jitaa retains your data only for as long as necessary. Your information is kept for the duration your account remains active.

Once the designated retention period expires, your data is securely deleted or anonymised. Certain data may need to be retained for longer periods due to legal obligations.

Jitaa's services are strictly for users aged 18 and above. Jitaa never knowingly collects data from or provides services to minors.

Jitaa employs industry-leading security technology to protect your data. Our security systems are regularly audited by independent third-party experts.

• SSL/TLS encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication: Two-factor authentication is available for added security.
• Firewall Protection: Advanced firewall systems to prevent unauthorized access.
• Regular Security Audits: Regular penetration testing conducted by independent security experts.
• Data Backup: Encrypted backups ensure the risk of data loss is reduced to zero.

Please keep in mind, however, that no one can guarantee 100% security on the internet. Keep your password strong and never share it with anyone.

Under Jitaa's privacy policy, you have a number of important rights. To exercise any of these rights, please contact Jitaa's support team.

• Right to Access Your Data: You may request to know what information Jitaa holds about you.
• Right to Rectification: You may request a correction if any of your information is inaccurate.
• Right to Erasure: In certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: In certain cases, you may request that the processing of your data be restricted.
• Right to Data Portability: You may request a copy of your data in a readable format.

Jitaa will respond to your request within 30 days of receipt. In complex cases, this timeframe may be extended, but you will be notified accordingly.

Jitaa may update this privacy policy as needed. Revisions may be made due to changes in law, new technologies, or updates to our services.

• For significant changes, Jitaa will notify you via email or an in-platform notification.
• The effective date of the updated policy will be shown at the top of the page.
• Continued use of Jitaa after receiving a notification will be considered your acceptance of the updated policy.
• If you do not agree to the updated policy, you may request that your account be closed.

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact the Jitaa support team.

Your privacy matters deeply to us. Jitaa is always by your side and ready to resolve any concerns you may have.