Jitaa's Terms & Conditions — Transparency is our foundation

Jitaa (jitaa.pro) is an international online gaming platform that provides gaming services to users in Bangladesh and other countries. By using this platform, you acknowledge that you are aware of applicable local laws and that you use this service at your own responsibility.

These terms and conditions apply in both English and Bengali. In the event of any dispute, the decision of Jitaa's administrative team shall be considered final. Jitaa reserves the right to amend these terms at any time.

• Jitaa's services are strictly for adults aged 18 and above.
• Each individual may only register one account.
• Jitaa reserves the right to modify, suspend, or discontinue any part of its service at any time.
• These terms and conditions are always subject to Jitaa's Privacy Policy & Responsible Gaming Policyapplicable in conjunction with.

Registration on Jitaa is completely free. You are required to provide accurate and truthful information during registration. Accounts created with false information may be closed at any time and any funds held may be forfeited.

Required information at registration includes: full name, date of birth, email address, and mobile number. Jitaa may initiate a Know Your Customer (KYC) verification process at any time.

• You must be 18 years of age or older to register.
• It is your responsibility to keep your account password strictly confidential.
• Sharing your account with anyone else is strictly prohibited.
• If you need to update your details after registration, please contact our support team.

Jitaa accepts deposits via Bangladesh's most popular mobile banking methods — bKash, Nagad, and Rocket. All deposits are processed in Bangladeshi Taka (BDT).

The minimum deposit on Jitaa is BDT 500. Deposits are generally credited to your account instantly. If there is any delay, please contact our support team.

• Please ensure you use the correct account number and reference code when making a deposit.
• Depositing through a third party is strictly prohibited.
• All deposits are secured with SSL encryption.
• Contact the support team if you would like to set your own deposit limit.
• Jitaa does not charge any deposit fees.

Withdrawals on Jitaa are typically processed within 1–48 hours. Account verification (KYC) must be completed before any withdrawal can be made. The minimum withdrawal amount is BDT 500.

• Withdrawals can only be made to the same payment method used for the original deposit.
• Withdrawal requests cannot be cancelled once they are being processed.
• Jitaa reserves the right to carry out additional verification for unusually large withdrawal requests.
• Jitaa does not charge any withdrawal fees; however, fees may apply from your payment provider.

Jitaa regularly offers a variety of bonuses and promotions — including welcome bonuses, deposit bonuses, free spins, cashback, and loyalty rewards. Each bonus has its own terms and conditions, which you should read carefully before claiming.

Claiming a bonus means you have agreed to its specific terms and conditions. Jitaa reserves the right to modify or cancel any bonus offer at any time.

• Bonus wagering requirements are typically 20x–40x the bonus amount.
• Multiple bonuses cannot be used simultaneously unless explicitly stated otherwise.
• Jitaa reserves the right to investigate any account suspected of bonus abuse.
• Bonus balance cannot be withdrawn directly.
• Wagering requirements also apply to winnings from free spins.

All games on Jitaa are operated in accordance with international gaming standards. Each game's RNG (Random Number Generator) is regularly audited by independent third-party auditors to ensure fairness.

In the event of a disconnection or technical issue during gameplay, the outcome will be determined based on the latest data recorded in Jitaa's system. Jitaa's decision in such cases is final.

• Exploiting any bug or error in the game software is strictly prohibited.
• Any complaint regarding a game result must be raised with the support team within 24 hours.
• The dealer's decision is final in Live Casino games.
• Payouts in Sports Betting are determined based on official results.

The following activities are strictly prohibited on the Jitaa platform. Violating these rules will result in immediate account closure, and all balances may be forfeited.

• Multiple Accounts: Multiple accounts belonging to the same person are strictly prohibited.
• Bonus Abuse: Exploiting the bonus system for unfair advantage is strictly prohibited.
• Money Laundering: Using Jitaa for money laundering purposes is strictly prohibited.
• Hacking & Fraud: Unauthorized system access or game manipulation is strictly prohibited.
• Minors Access: Gaming is strictly prohibited for anyone under the age of 18.
• Third-Party Software: The use of bots or automation software is strictly prohibited.

Jitaa reserves the right to suspend or close any account at any time without providing a reason. In practice, such action is typically taken due to a breach of terms, suspicious activity, or KYC failure.

You may request to close your account at any time by contacting our support team. Before closure, you will be given the opportunity to withdraw your remaining balance, except in cases where terms have been violated.

Jitaa is firmly committed to responsible gaming. We believe gaming should be a form of entertainment, not a source of income. Jitaa offers a range of tools to help you set your own limits.

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Your game will automatically stop if losses exceed a set amount.
• Cooling-Off Period: Temporarily suspend your account for a specified period.
• Self-Exclusion: Fully suspend your account for an extended break.

For more details, please visit our Responsible Gaming View page.

Jitaa takes your personal data seriously. For full details on how your information is collected, stored, and used, please refer to our Privacy Policy available on the page. Jitaa never sells your personal information to third parties.

• All data is protected by 256-bit SSL encryption.
• Payment details are never stored on Jitaa's servers.
• Information may be disclosed to the relevant authorities when required by law.

For any dispute or complaint, please contact Jitaa's customer support team in the first instance. The support team will endeavour to resolve your complaint within 48 hours.

If an issue cannot be resolved through the support team, a complaint may be submitted to Jitaa's licensing authority. In dispute resolution matters, Jitaa's administrative decision is generally considered final.

Jitaa reserves the right to update these terms and conditions at any time. Members will be notified of significant changes via email or platform notification. Continued use of Jitaa after any changes constitutes your acceptance of the updated terms.